Microsoft NCE Dynamics 365 Customer Service Digital Messaging Add-On Annual

Drive faster resolution and modern customer engagement by adding digital messaging to Dynamics 365 Customer Service. The NCE Dynamics 365 Customer Service Digital Messaging Add‑On Annual (MPN C0LHXC-0001-1Y) provides a 12‑month subscription for messaging entitlements, enabling chat-based interactions alongside traditional channels. Architected for enterprise deployments, the add-on simplifies procurement through the New Commerce Experience and integrates with your existing Dynamics tenancy, agent routing, and reporting. Use it to consolidate messaging channels, reduce context switching for agents, and capture conversational transcripts within the CRM for compliance and analytics. Delivered as a Microsoft subscription license, this add-on preserves entitlement continuity across the annual term and routes through established Microsoft support and billing. Choose this licensed path when you need predictable cost allocation, single-invoice reconciliation, and vendor-backed messaging capabilities that align with your Dynamics 365 Customer Service deployment.