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Create Free Business Account| Platform Support | Dynamics 365 Customer Service |
| License Type | Add-on subscription |
| Pricing Type | Paid monthly |
| Subscription Term | 1-year commitment |
| Software Name | Dynamics 365 Customer Service Voice Channel Add-On |
| Software Type | Cloud business application add-on |
| Deployment Model | Cloud |
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CFQ7TTC0J7N8-0001-1Y1M provides the Microsoft Dynamics 365 Customer Service Voice Channel Add-On as a New Commerce Experience subscription. The subscription has a 1-year commitment and is paid monthly. It is an add-on entitlement and does not include the underlying Customer Service subscription.
No. This offer is the Customer Service Voice Channel Add-On, not the underlying Dynamics 365 Customer Service subscription. Assign it only where the organization has a compatible Customer Service environment and the required base entitlement for the add-on.
This Microsoft New Commerce Experience offer has a 1-year commitment term with monthly payment. The commitment duration and payment cadence apply to this subscription offer; they do not turn the Voice Channel Add-On into a standalone Customer Service product.
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