
| Shipping Weight | 0.00 lb |
| Delivery Category | CSPChar |
| Tenant Environment | Government Community Cloud (GCC) |
| Product Entitlement | Microsoft Teams Phone Resource Account for GCC |
| Resource Account Function | Teams resource-account call handling |
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019A23F93C37 provides a Microsoft Teams Phone entitlement for a resource account in a GCC tenant. Resource accounts are non-user identities used with Teams auto attendants and call queues to represent shared services, published call flows, and organizational calling destinations.
Yes. A Teams auto attendant uses a resource account as its service identity. This GCC entitlement applies to that resource-account role, supporting an automated inbound calling menu that routes callers to the appropriate destination within the organization.
A resource-account entitlement is assigned to a non-person Teams identity used by a call flow, such as an auto attendant or call queue. A user entitlement applies to an individual user account. These roles serve different identities within Teams calling.
This entitlement is for Government Community Cloud, or GCC, environments. It should be assigned only where the target Microsoft Teams resource account and its associated calling workflow are hosted in a GCC tenant.

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