Dynamics 365 Customer Insights - Journeys provides the journey orchestration component of Microsoft’s customer engagement platform. This Tier 2 offer is identified by an interacted-people licensing metric, tying its scope to people who engage with configured journeys. It applies to the cloud service and does not add a physical appliance, endpoint, or network component to the environment. In a customer engagement deployment, Journeys coordinates communications and interactions across digital channels as audiences move through defined engagement paths. The interacted-people designation matters where organizations need licensing aligned to the people engaging with those journeys, rather than a hardware capacity measure. Tier 2 identifies the licensing tier within the Customer Insights - Journeys offer structure. Microsoft C7E2C3FFC2C4 combines three selection details: Customer Insights - Journeys, Tier 2 interacted people, and nonprofit staff pricing. Those details distinguish it from other licensing scopes in the same service family. Select it when the existing Dynamics 365 environment requires this specific tier and pricing designation for Customer Insights - Journeys. Subscription duration, quantity, and detailed service entitlements should match the organization’s Microsoft tenant configuration.