Coordinate order orchestration across sales channels, fulfillment locations, and connected commerce systems from a centralized order-management service. D365 Intelligent Order Management focuses on the decisions that occur after an order is placed: selecting fulfillment paths, monitoring order progress, and managing exceptions when inventory, location, or delivery conditions change. It supports organizations evaluating a cloud-based layer between commerce experiences and fulfillment operations. Microsoft 980B2992EAA7 carries the public preview FAC designation for D365 Intelligent Order Management. The public preview designation distinguishes this offering from a general-availability entitlement and makes it relevant for teams assessing workflows before standardizing on production service access. Its CSPEDU classification aligns the offering with Microsoft education-channel cataloging. Use Intelligent Order Management where orders may originate from more than one sales channel and require coordinated fulfillment decisions. Typical evaluation work includes mapping order status changes, defining routing logic, connecting order sources, and observing how exceptions move through operations. The service centers on order and fulfillment coordination rather than functioning as a standalone commerce storefront, warehouse system, or carrier platform. Confirm that the preview scope and licensing designation align with the intended Microsoft tenant and evaluation requirements before assignment.