Capture structured customer feedback with surveys created, distributed, and reviewed through Microsoft Customer Voice. The service gives sales, service, and account teams a common workspace for customer-experience questions, response collection, and feedback review. It fits organizations that need to gather input after an interaction, measure customer sentiment, or collect account feedback through a Microsoft business application. Part 000DAC25A19B-1Y provides the one-year subscription term for D365 Customer Voice. The annual term is the recorded distinction for this configuration, making it appropriate where Customer Voice access is planned on a year-long service period. It is a software subscription rather than a physical device, cable, or accessory. Use Customer Voice to establish repeatable questionnaires for service follow-up, customer-experience measurement, and account check-ins. Survey creation and response collection are the core functions represented by this subscription. Teams can apply it where feedback needs to be gathered in a consistent format and reviewed as part of ongoing customer-facing work. The product focus remains Customer Voice feedback surveys, not general-purpose transactional CRM functionality.