| Shipping Weight | 0.00 lb |
| Entitlement Name | Dynamics 365 Customer Service Voice Channel Add-in |
| Entitlement Type | Subscription |
| Program Category | CSPCom |
| Base Customer Service Licence Included | Base Dynamics 365 Customer Service licence not included |
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Microsoft 99D636DB4927 supplies the Dynamics 365 Customer Service Voice Channel Add-in entitlement. It adds the voice-channel component to Customer Service and does not include a base Dynamics 365 Customer Service licence.
No. This product is an add-in for Dynamics 365 Customer Service rather than a standalone customer service application. A base Dynamics 365 Customer Service licence is separate from the Voice Channel Add-in entitlement.
It adds the Voice Channel component for Dynamics 365 Customer Service. Select this subscription when voice-channel functionality is required separately from the base Customer Service licence.
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