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Create Free Business Account| Platform Support | Dynamics 365 Customer Service |
| License Type | Faculty add-in subscription |
| Pricing Type | Subscription |
| Subscription Term | 1 year |
| Shipping Weight | 0.00 lb |
| Catalog Category | CSP_AzureRI |
| Software Name | D365 Customer Service Voice Channel Add-In |
| Software Type | Cloud business application add-in |
| Deployment Model | Cloud |
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Microsoft 042B50D6896D-1Y provides a 1-year Faculty subscription entitlement for the Dynamics 365 Customer Service Voice Channel Add-In. It adds the Voice Channel add-in entitlement; a Dynamics 365 Customer Service base subscription is not included.
No. The Voice Channel Add-In is an add-on subscription for Dynamics 365 Customer Service. An eligible Customer Service base subscription is required separately before the add-in entitlement can be assigned to users in the Microsoft tenant.
The subscription is provisioned electronically through Microsoft CSP for assignment in the customer’s Microsoft tenant. Faculty licensing eligibility must be met, and the tenant must have the applicable Dynamics 365 Customer Service environment for the add-in.
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