| Shipping Weight | 0.00 lb |
| Product Family | Dynamics 365 Customer Service |
| Entitlement Type | Unified Routing Add-on |
| Commercial Category | CSPCom |
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BCA2B8A75580 is the ordering code for the Microsoft Dynamics 365 Customer Service Unified Routing Add-on. It represents an add-on entitlement for Unified Routing rather than a complete Dynamics 365 Customer Service deployment.
No. BCA2B8A75580 is an add-on entitlement for Dynamics 365 Customer Service, not a complete Customer Service deployment. It adds the Unified Routing capability to the applicable Customer Service environment.
The add-on provides Unified Routing capability for Dynamics 365 Customer Service. It is intended for Customer Service environments that require the Unified Routing feature as part of their Microsoft CSP commercial entitlement.
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