D365 Customer Service names the product family. 3399D982B9C8-1Y is the ordering code for its nonprofit Unified Routing add-on with a one-year subscription term; it is not the base Customer Service subscription.

3399D982B9C8-1Y provides the Unified Routing add-on entitlement for eligible D365 Customer Service licensing for one year under the nonprofit offer. It does not include the separate base D365 Customer Service subscription.

Yes. The 1Y suffix and offer description indicate a one-year subscription term. This SKU is the nonprofit Unified Routing add-on for eligible D365 Customer Service licensing, rather than a standalone Customer Service subscription.