Bring Microsoft D365 Customer Insights (Engagement Insights) into an academic environment through a Faculty-designated service entitlement. The offering is associated with Customer Insights engagement insights, making it relevant where faculty users need access to engagement-focused customer intelligence capabilities within Microsoft’s business application ecosystem. It is a software service item rather than a network appliance, endpoint, server, or other installed hardware component. Microsoft CC914619E780 is designated FAC, identifying the Faculty variant of the named offering. That designation matters when aligning the entitlement to eligible users in an education environment. The SKU is also categorized under CSPEDU, placing it within Microsoft’s Cloud Solution Provider education channel. Administrators should align the service designation with the Customer Insights environment and user eligibility required by their organization. This item is differentiated by its specific focus on D365 Customer Insights (Engagement Insights) and its Faculty designation. It should not be treated as a generic Microsoft productivity subscription or as a physical Customer Insights deployment component. Use the complete ordering code when the required entitlement is the faculty-oriented Customer Insights engagement-insights offering, and retain the product designation when documenting the service assigned to the organization’s Microsoft tenant.