Microsoft Customer Engagement for D365 Solgari AI Copilot Mobile App — 1 Year, 8/5 Support

Name: Microsoft Customer Engagement for D365 Solgari AI Copilot Mobile App — 1 Year, 8/5 Support
Brand: Microsoft
SKU: DZH318Z0GNQN-000T
Price: 679.27 USD
Availability: InStock

Microsoft|

MPN: DZH318Z0GNQN-000T

Digital Delivery

$679.27

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Key Features

Integration: native Dynamics 365 Customer Engagement entity mapping
Support: 8/5 support add-on, 1 Year paid annual
Deployment: mobile-first client and in-app overlay for iOS and Android
AI: Copilot-driven case triage and response suggestion engine
Security: respects existing D365 role-based security and audit logs

Reduce time-to-resolution for prioritized incidents and maintain consistent SLAs across distributed teams using Solgari AI Copilot for Dynamics 365. Delivered as a paid annual license with an 8/5 support add-on, this package pairs AI-assisted case triage, contextual knowledge suggestions, and mobile-first interaction controls to keep agents productive outside the desk. Integration is built for native D365 Customer Engagement record models, preserving existing entity flows, security roles, and audit trails so deployment focuses on configuration, not customization. Reporting exposes agent performance, case aging, and AI suggestion accuracy for governance and cost justification. The 8/5 support add-on ensures vendor assistance during business hours for administration and incident handling, making this SKU appropriate for teams that need an enterprise-grade mobile case experience with predictable annual licensing and supported operations.

Ideal For

Field service teams managing mobile case intake and resolution
Contact centers routing voice and chat cases into D365 for unified records
Escalation management where faster triage reduces costly SLA breaches
Operations teams requiring one-year supported deployments with vendor SLA

Why This Product

1Designed for native D365 mapping rather than a proxy integration, reducing customization effort
2Includes a one-year paid annual license with 8/5 vendor support for predictable ongoing costs
3Mobile-first UX optimized for field agents versus desktop-only customer engagement modules
4Built reporting focused on SLA adherence and AI suggestion accuracy to justify premium spend

Product Identity

Mpn	DZH318Z0GNQN-000T
Vendor	Microsoft
Category	software-services/support-warranties
Product Name	Customer Engagement for D365 Solgari AI Copilot Mobile App for case management 8/5 support add-on 1 Year paid Annual

Software General

Product Supported

Dynamics 365 Customer Engagement

Support Warranty

Support Hours	8/5
Covered Period	1 Year paid Annual
Provided Support	8/5 support add-on

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Frequently Asked Questions

What support is included with this SKU?▾

This SKU includes a one-year paid annual license and an 8/5 support add-on; the support window reflects business-hours vendor assistance for administration and incident handling.

Does Solgari Copilot require changes to existing Dynamics 365 entities?▾

No heavy customization is required — Solgari maps to native Dynamics 365 Customer Engagement entities and preserves existing security roles and audit trails, minimizing deployment effort.

Which mobile platforms are supported?▾

Solgari delivers a mobile-first client and in-app overlay designed for common enterprise iOS and Android device fleets; specific device compatibility is validated during deployment planning.

How does reporting justify the license cost?▾

Built-in dashboards provide SLA compliance, case aging, and agent KPI metrics so you can quantify reductions in handling time and escalations, supporting ROI and procurement justification.