Microsoft DZH318Z0GNQN-000S Customer Engagement for D365 Case Management

Name: Microsoft DZH318Z0GNQN-000S Customer Engagement for D365 Case Management
Brand: Microsoft
SKU: DZH318Z0GNQN-000S
Price: 1144.04 USD
Availability: InStock

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MPN: DZH318Z0GNQN-000S

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$1,144.04

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Key Features

Solgari AI Copilot mobile-app service scope
Microsoft Dynamics 365 Customer Engagement alignment
Case-management workflow focus
Adds Solgari AI Copilot mobile-app scope for Microsoft Dynamics 365 Customer Engagement.
Supports customer-engagement workflows centered on case management.

Extend Microsoft Dynamics 365 Customer Engagement case-management environments with Solgari AI Copilot mobile-app scope. This offering associates the Solgari service with customer-engagement activity and case-management workflows rather than representing a general-purpose Microsoft application license. It is intended for deployments where the operational focus is handling customer cases through the named Solgari mobile-app service scope. DZH318Z0GNQN-000S identifies the Microsoft ordering code for this Customer Engagement for D365 Solgari AI Copilot Mobile App for Case Management offering. The product naming establishes three important scope elements: Microsoft Dynamics 365 Customer Engagement, the Solgari AI Copilot mobile app, and case management. These elements should align with the organization’s existing Dynamics 365 environment and the intended user workflow before selection. Within the Solgari service range, the distinguishing detail is its stated case-management focus. That focus separates it from service scope aimed at other customer-engagement functions. Use this offering when the required Solgari mobile-app capability is associated with case handling in a Dynamics 365 Customer Engagement deployment. The software-service format has no physical device dimensions or installed hardware form factor.

Ideal For

Dynamics 365 Customer Engagement deployments handling customer service cases.
Organizations applying Solgari mobile-app scope to case-management activity.
Customer-engagement environments requiring the named Solgari AI Copilot service scope.

Why This Product

1Targets case-management activity within customer-engagement environments.
2Names Solgari AI Copilot mobile-app scope rather than a general application license.
3Associates with Microsoft Dynamics 365 Customer Engagement.

Logistics

Shipping Weight

0.00 lb

Software General

Product Supported

Microsoft Dynamics 365 Customer Engagement

Support & Warranty

Support Provided

Customer Engagement for D365 Solgari AI Copilot Mobile App for Case Management

Professional Services

Service Description

Solgari AI Copilot Mobile App for Case Management

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Frequently Asked Questions

What is included with DZH318Z0GNQN-000S?▾

DZH318Z0GNQN-000S identifies Customer Engagement for D365 Solgari AI Copilot Mobile App for Case Management scope. The named offering connects Microsoft Dynamics 365 Customer Engagement with Solgari mobile-app scope focused on case-management workflows.

Does this offering apply to Microsoft Dynamics 365 Customer Engagement?▾

Yes. The product scope explicitly names Customer Engagement for D365, referring to Microsoft Dynamics 365 Customer Engagement. Its stated service focus is the Solgari AI Copilot mobile app for case management.

What workflow does the Solgari service scope address?▾

The named workflow focus is case management. This makes the offering relevant where customer-engagement users handle customer cases in a Dynamics 365 environment and require the associated Solgari AI Copilot mobile-app scope.

Is DZH318Z0GNQN-000S a physical accessory?▾

No physical product is indicated. The offering is software-service scope for Microsoft Dynamics 365 Customer Engagement and Solgari case management, so it does not have an installed hardware form factor or published physical dimensions.