Microsoft DZH318Z0GNQN-000R Customer Engagement for D365 Case Management

Bring the Solgari AI Copilot mobile app into a D365 case-management context under the Customer Engagement designation. Microsoft DZH318Z0GNQN-000R identifies a software service whose named scope combines Customer Engagement for D365, Solgari AI Copilot, mobile application use, and case management. It applies where those terms are required together rather than as separate software components. The Customer Engagement wording establishes the service context, while D365 identifies the Microsoft Dynamics 365 environment named for the service. Solgari identifies the associated service family, and AI Copilot mobile app identifies the application context. Case Management further narrows the intended workload from general customer engagement activity to work involving cases. Those named elements provide the practical criteria for distinguishing this service configuration. Use this service where the application requirement calls for the Solgari AI Copilot mobile app in connection with D365 case management. The combined designation matters because it ties the mobile-app context to a Customer Engagement scope instead of describing a general-purpose Dynamics 365 service. It is suited to teams evaluating a specifically named Solgari capability for case-focused customer engagement workflows. Retain the full ordering code with the service description when documenting the required configuration, particularly where D365, mobile access, AI Copilot, and case management must remain associated in the requested service scope.