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Create Free Business Account| Pricing Type | Annual support subscription |
| Product Supported | Overland NEO Storageloader (1U) or NEOs T24 (2U) |
| Support Hours | 9x5 |
| Bundle Support | Tape drives covered separately |
| Covered Period | 1 year |
| Support Channel | Remote support |
| Provided Support | 9x5 next-business-day support |
| Service Characteristic | Next-business-day response |
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It covers the Overland NEO Storageloader in 1U or the NEOs T24 in 2U with 9x5 next-business-day support.
No. Tape drives are covered separately from the library support plan.
This plan provides 1 year of support coverage.
It uses 9x5 next-business-day support, which fits business-hour operations and planned maintenance windows.
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