Lexmark UPGRADE TO ADVANCED EXCHANGE NBD - CS431 (2372389)

Improve SLA recovery for the Lexmark CS431 by upgrading to Advanced Exchange NBD (MPN 2372389). This upgrade SKU transitions eligible devices from standard repair workflows to a Per Call replacement process where Lexmark ships a replacement unit the next business day after fault validation. For infrastructure teams, that means fewer open incidents, reduced coordination overhead with third-party technicians, and a clearer path to restoring high-priority print services. As an upgrade, this SKU is designed to complement existing support relationships — it does not replace device registration or base-tier contract obligations but modifies the remedy for covered hardware faults to an exchange-centric model. Procurement teams choose this SKU when faster hardware turnover is more valuable than onsite repairs, or when consistent logistic handling across a mixed fleet is required. Activation requires mapping of eligible CS431 assets and alignment with Lexmark's upgrade and entitlement policies. Use this upgrade to move predictable incident handling costs from reactive parts and labor to a defined exchange workflow tied to MPN 2372389.