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Create Free Business Account| Pricing Type | Per-incident pricing |
| Product Supported | Lexmark CX963 printer |
| Support Hours | Business hours (8x5) |
| Covered Period | Per incident |
| Provided Support | Onsite repair (per call) |
| Service Location | Customer site (onsite) |
| Service Description | Onsite diagnosis, parts and labor provided per service call; billed per incident |
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Each service event is billed per incident according to Lexmark’s per-call pricing; charges cover onsite diagnostics, parts, and labor for the CX963 for that specific call.
No. Per-call service is event-driven and does not require a multi-year contract; you engage support as needed and are billed per incident.
Yes. Many customers use per-call vendor support to supplement internal technicians for complex diagnostics, escalations, or peak workloads.
Open a case via Lexmark’s support portal or phone line; Lexmark will validate the device model and dispatch a technician for onsite repair as requested.
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