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Create Free Business Account| Product Supported | Lexmark CX431 series printers |
| Support Hours | Business hours |
| Bundle Support | Replacement unit dispatch and return logistics |
| Covered Period | 6 years |
| Provided Support | Advanced Exchange Next Business Day |
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Advanced Exchange NBD provides next‑business‑day dispatch of a replacement CX431 unit when a qualifying hardware failure is confirmed, plus manufacturer‑managed return logistics for the defective unit.
Coverage begins on the contract start date and continues for six years. Exact start date and billing term are specified on the purchase order and service agreement.
This advanced exchange service covers eligible hardware failures only. Consumables (toner, maintenance kits) and accidental damage are not included unless explicitly stated in the purchased contract.
Open a case through Lexmark support with the device serial number. After failure validation, Lexmark schedules NBD replacement dispatch and provides return instructions for the defective unit.
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