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Create Free Business Account| Mpn | 2364882 |
| Vendor | Lexmark |
| Category | Professional Services |
| Bundle Support | Manufacturer service agreement |
| Provided Support | Parts and labor |
| 0 | {"service_type":{"unit":"","value":"Onsite repair","display":"Onsite repair"},"remote_onsite":{"unit":"","value":"Onsite","display":"Onsite"},"duration_hours":{"unit":"hours","value":"0","display":"Varies by case"},"service_duration":{"unit":"","value":"5 years","display":"5 years"},"service_location":{"unit":"","value":"Customer site / regional coverage","display":"Customer site / regional coverage"},"product_supported":{"unit":"","value":"Lexmark MS825","display":"Lexmark MS825"},"service_description":{"unit":"","value":"Manufacturer-provided onsite repair for Lexmark MS825 including parts and labor, technician dispatch, and service documentation.","display":"Manufacturer-provided onsite repair for Lexmark MS825 including parts and labor"}} |
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The agreement covers onsite diagnostics, replacement of failed hardware components, and labor performed by manufacturer-authorized technicians for Lexmark MS825 printers for five years.
Response is handled via prioritized dispatch with next-business-day onsite technician assignment where regional availability permits; exact response windows depend on the service location.
Yes. Coverage can follow the device to another eligible location within the vendor's regional service footprint; notify the vendor to update dispatch routing.
Onsite repair keeps the device in place, reduces shipping logistics, and preserves local configurations, whereas depot repair requires sending the device offsite and can extend total downtime.
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