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Create Free Business Account| Pricing Type | Fixed-term service SKU |
| Product Supported | Lexmark CX963 printer |
| Support Hours | Business hours (8x5) |
| Covered Period | 4 years |
| Provided Support | Onsite repair |
| Service Location | Customer site (onsite) |
| Service Description | Onsite parts and labor with vendor-managed dispatch and next-business-day response |
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Coverage includes onsite parts and labor for hardware faults on the Lexmark CX963 for a 4 year period, with vendor-managed dispatch and next-business-day onsite response where available.
No. The 4 year OnSite Repair covers hardware defects and failed components; consumables such as toner and user-replaceable items typically remain the customer's responsibility unless explicitly stated in the contract.
File a service request through Lexmark’s support portal or phone number. Lexmark validates entitlement and coordinates onsite technician dispatch according to the plan’s response SLA.
Service SKUs are tied to the covered device model and original service location. Contact Lexmark sales to discuss transfers or multi-site consolidation options.
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