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Create Free Business Account| Covered Period | 3 years from service start date |
| Provided Support | Onsite repairs, parts and labor |
| Service Type | Onsite Repair (Parts & Labor) |
| Remote Onsite | Onsite |
| Duration Hours | SLA-based response windows |
| Service Duration | 3 years |
| Service Location | Customer site (onsite) |
| Product Supported | Lexmark CX923-class printers |
| Service Description | Onsite diagnosis and repair for Lexmark CX923-class devices |
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The agreement covers onsite diagnosis and repair of hardware faults for Lexmark CX923-class devices, including OEM-authorized replacement parts and labor for the three-year term.
No. Consumables such as toner and paper are not included unless explicitly covered by a separate consumables or managed print agreement.
Response times follow the SLA windows agreed at contract setup and are based on customer location and contracted priority level; exact windows are provided in the service order.
Yes. Extensions or renewals can be procured before the service expiry to maintain continuous onsite coverage; contact your account manager for pricing and availability.
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