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Create Free Business Account| Service Term | Sixth-year coverage |
| Response Time | 4-hour response |
| Keep Your Drive | Keep Your Drive included |
| Shipping Weight | 0.00 lb |
| Account Services | TAM and EM service elements |
| Coverage Segment | SME coverage |
| Service Designation | PWPESS service designation |
| Support Availability | 24x7 support availability |
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5PS7C27268 includes sixth-year PWPESS coverage with 24x7 availability, a 4-hour response, Keep Your Drive, and SME TAM plus EM service elements. The entitlement applies where the associated Lenovo system and service configuration qualify.
Keep Your Drive means the customer retains a replaced storage drive rather than returning it. This service element is included in the 5PS7C27268 entitlement and supports environments with local drive-retention requirements.
No. The entitlement specifies a 4-hour response and 24x7 availability. Response is the stated service-response commitment; it does not state a repair-completion time or an onsite arrival time.
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