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Create Free Business Account| Pricing Type | Fixed term |
| Product Supported | Lenovo hardware systems |
| Bundle Support | YDYD replacement |
| Covered Period | 5 years |
| Provided Support | 24x7x2 support |
| Service Characteristic | Around-the-clock support with replacement coverage |
| Service Type | Support service |
| Remote Onsite | Onsite and remote |
| Duration Hours | 43,800 hours |
| Service Duration | 5 years |
| Service Location | Customer site |
| Service Description | 24x7x2 support with YDYD replacement coverage for Lenovo hardware |
| Certification Vendor | Lenovo |
| Language Supported | English |
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It indicates around-the-clock support availability with a two-business-day response target.
YDYD refers to replacement coverage after defective hardware is identified, helping speed recovery.
This service term is 5 years.
It supports Lenovo hardware systems covered under the service entitlement.
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