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Create Free Business Account| Service Tier | Premier Support |
| Coverage Term | 4 years |
| Response Time | 4-hour response |
| Data Retention | YourDrive YourData failed-drive retention |
| Service Availability | 24x7 service |
| Shipping Weight | 0.00 lb |
| Supported System | Lenovo ThinkSystem SD520 V4 |
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SD520 V4 identifies the covered Lenovo ThinkSystem server platform. 5PS7B82587 is the ordering code for its associated four-year Premier Support entitlement, including 24x7 service, a four-hour response, and YourDrive YourData.
It provides a four-year Premier Support term for eligible SD520 V4 systems. The coverage includes 24x7 service, a four-hour response, and YourDrive YourData. The entitlement does not include server hardware, storage drives, or other physical equipment.
YourDrive YourData allows the customer to retain a failed storage drive after replacement service instead of returning that drive. This supports internal data-handling requirements where failed media may contain application, operating-system, or customer information.
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