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Create Free Business Account| Mpn | 5PS7A86775 |
| Vendor | Lenovo |
| Category | software-services/professional-services |
| Product Name | PREM 1Y PW 24X7X2+YDYD VX 1U CN |
| Pricing Type | Fixed-term service contract |
| Covered Period | 1 Year |
| Provided Support | Onsite parts & labor |
| Service Type | Premier Support |
| Remote Onsite | Onsite and Remote |
| Duration Hours | 8 hours (standard coverage block) |
| Service Duration | 1 Year |
| Service Location | Customer Site / Data Center |
| Service Description | Manufacturer-provided Premier support for VX 1U enclosure hardware including 24x7x2 onsite response, vendor escalation and parts replacement. |
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24x7x2 indicates that Lenovo provides continuous (24x7) coverage with a target of onsite arrival within 2 hours from incident acceptance where geographically and logistically feasible.
Yes. The Premier support term covers manufacturer-authorized parts and labor as required to restore covered VX 1U enclosure hardware functionality.
Yes. This Premier offering includes vendor escalation paths to Lenovo engineering for complex failures or when additional diagnostics are required.
Yes. Lenovo will perform remote diagnostics and attempt to resolve issues remotely before dispatching onsite resources, per standard support procedures.
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