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Create Free Business Account| Pricing Type | Service |
| Product Supported | Citrix appliance environments |
| Bundle Support | Depot exchange maintenance |
| Covered Period | 1 year |
| Provided Support | New releases update, web support, phone support, replacement |
| Service Characteristic | Physical and electronic service coverage |
| Service Type | Appliance maintenance extended service |
| Remote Onsite | Service depot |
| Duration Hours | 8,760 hours |
| Service Duration | 1 year |
| Service Location | Service depot |
| Service Description | Depot-based exchange maintenance with replacement handling and support access for Citrix appliance environments. |
| Certification Vendor | Citrix |
| Language Supported | English |
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This is a depot-based appliance maintenance service with exchange handling, replacement support, and access to web and phone assistance.
The service lists a 10-business-day replacement response time.
Yes. New releases updates are included as part of the support coverage.
No. The service location is a service depot, so support is handled through depot exchange rather than on-site repair.
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