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Create Free Business Account| Pricing Type | Service contract |
| Service Type | Appliance maintenance |
| Remote Onsite | Depot |
| Duration Hours | N/A |
| Service Duration | 5 years |
| Service Location | Service depot |
| Service Description | 24x7x4 support with depot exchange and advance parts replacement for DM600S |
| Certification Vendor | Citrix |
| Product Supported | DM600S |
| Bundle Support | Depot exchange maintenance |
| Covered Period | 5 years |
| Provided Support | Parts replacement, web support, email support, phone support, web knowledge base access, new releases update |
| Service Characteristic | Parts |
| Language Supported | English |
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It indicates around-the-clock support coverage with a four-hour response target in the service model.
This plan is structured around depot exchange and parts replacement rather than on-site repair.
The service is intended for DM600S deployments.
Included support channels are web, email, phone, and web knowledge base access.
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