Lenovo PRE ESSL - 5Y 24X7X4+YDYD DM120S

Maintain operational control with a service plan designed for long-term appliance support. PRE ESSL - 5Y 24X7X4+YDYD DM120S provides 5 years of around-the-clock coverage for the Citrix DM120S, backed by depot exchange service and 1-business-day advance parts replacement. That structure helps reduce the impact of hardware faults by giving your team a defined recovery path instead of relying on reactive repair. The service includes access to web knowledge base resources, web support, and phone support, along with new releases updates to keep the supported platform aligned with current maintenance requirements. Its parts-focused service model is well suited to environments where predictable response and clear escalation matter more than one-off fixes. For infrastructure teams, the value is in the economics of control: a fixed service term, a known response window, and support channels that fit enterprise operations. It is a strong fit when the cost of downtime, logistics, and delayed replacement exceeds the cost of formal maintenance coverage.