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Create Free Business Account| Pricing Type | Fixed term |
| Product Supported | Storage infrastructure |
| Bundle Support | Service pack |
| Covered Period | 3 years |
| Provided Support | 24x7x4 support |
| Service Characteristic | Capacity-based support entitlement |
| Service Type | Support service pack |
| Remote Onsite | Onsite |
| Duration Hours | N/A |
| Service Duration | 3 years |
| Service Location | Onsite |
| Service Description | 24x7x4 support coverage for a 60 TB pack entitlement |
| Certification Vendor | Lenovo |
| Language Supported | English |
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It indicates around-the-clock support availability with a 4-hour response commitment.
The package is tied to a 60 TB capacity entitlement, which helps define the supported storage scope.
The service term is 3 years.
Yes. It is designed for teams that need fixed-term support coverage, defined response commitments, and capacity-based service planning.
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