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Create Free Business Account| Pricing Type | Fixed Term |
| Product Supported | PRE ESSL storage deployment, 16 TB pack |
| Bundle Support | Service Pack |
| Covered Period | 3 Years |
| Provided Support | 24x7x4 Support |
| Service Characteristic | Response-Based Support Coverage |
| Service Type | Support Pack |
| Remote Onsite | Onsite |
| Duration Hours | 26,280 hours |
| Service Duration | 3 Years |
| Service Location | Onsite |
| Service Description | Provides Lenovo-backed 24x7 support with 4-hour response coverage for 16 TB deployments. |
| Certification Vendor | Lenovo |
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It indicates 24x7 support availability with a 4-hour response target under the service terms.
This pack is designed for 16 TB deployments.
The service term is 3 years.
Support is provided under Lenovo service coverage.
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