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Create Free Business Account| Pricing Type | One-time term service |
| Product Supported | Lenovo storage environments |
| Bundle Support | 24x7x2 hardware support |
| Covered Period | 3 years |
| Provided Support | Onsite support |
| Service Characteristic | Time-bound support pack for covered storage capacity |
| Service Type | 24x7x2 support pack |
| Remote Onsite | Onsite |
| Duration Hours | 26,280 hours |
| Service Duration | 3 years |
| Service Location | Customer site |
| Product Supported | Lenovo storage systems |
| Service Description | Support coverage for Lenovo storage environments with 24x7 availability and 2-hour hardware response target. |
| Certification Vendor | Lenovo |
| Language Supported | English |
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It means support is available 24 hours a day, 7 days a week, with a 2-hour hardware response target for covered issues.
It identifies the service tier for Lenovo storage environments with a 35 TB coverage level, helping match support to smaller deployments.
No. This is a professional services support pack for Lenovo storage environments, not a software license.
The service term is 3 years.
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