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Create Free Business Account| Pricing Type | Fixed term |
| Product Supported | DM5000H |
| Bundle Support | 24x7x4 support with YDYD replacement |
| Covered Period | 3 years |
| Provided Support | Technical support |
| Service Characteristic | Around-the-clock coverage with defined response and replacement terms |
| Service Type | Support service |
| Remote Onsite | Remote and onsite |
| Duration Hours | 26,280 hours |
| Service Duration | 3 years |
| Service Location | Onsite and remote |
| Service Description | 24x7 support with 4-hour response and YDYD replacement for DM5000H |
| Certification Vendor | Lenovo |
| Language Supported | English |
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It provides 3-year 24x7 support with a 4-hour response target and YDYD replacement handling for the DM5000H platform.
No. This is a professional services support offering for a specific Lenovo storage system.
It keeps support available at all hours and shortens the time to initial response when storage issues affect operations.
YDYD indicates a replacement-oriented service model intended to simplify recovery handling during supported incidents.
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