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Create Free Business Account| Pricing Type | One-time |
| Product Supported | Lenovo storage environment |
| Bundle Support | 5-year service pack |
| Covered Period | 5 years |
| Provided Support | 24x7x4 support |
| Service Characteristic | Response-based support coverage |
| Service Type | Support service pack |
| Remote Onsite | Onsite and remote |
| Duration Hours | 43,800 hours |
| Service Duration | 5 years |
| Service Location | Customer site |
| Service Description | 24x7x4 support coverage for Lenovo storage environments sized at 96 TB. |
| Certification Vendor | Lenovo |
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It indicates support is available around the clock, seven days a week, with a 4-hour response target for covered issues.
It is intended for Lenovo storage environments that require long-term support coverage for a 96 TB configuration.
Coverage lasts for 5 years.
Pack-specific coverage helps align support scope to the deployed storage capacity, which improves planning and reduces mismatches between service and infrastructure.
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