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Create Free Business Account| Shipping Weight | 0.00 lb |
| Covered Period | 5 years |
| Support Provided | 24x7 support coverage |
| Bundle Support Type | 10 TB Pack |
| Service Characteristic | 24x7 coverage with 4-hour response target |
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Lenovo 5WS7B02027 provides a five-year ESSL coverage term for a 10 TB Pack. The stated support level is 24x7 coverage with a 4-hour response target. It is a service entitlement and does not include storage hardware or added storage capacity.
This SKU specifies 24x7 support coverage and a 4-hour response target for the covered 10 TB Pack. The coverage term is five years. A 4-hour response target refers to support response timing, not a guaranteed repair or replacement completion time.
No. The 10 TB Pack designation identifies the service coverage scope in this entitlement. Lenovo 5WS7B02027 is a support service SKU and does not include a drive, storage controller, expansion enclosure, or other physical storage component.
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