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Create Free Business Account| Pricing Type | Fixed-term service |
| Product Supported | Lenovo ESSL 120 TB Pack |
| Support Hours | 24x7 |
| Covered Period | 3 years |
| Support Channel | Phone, remote, onsite |
| Provided Support | 24x7x4 support |
| Service Characteristic | 4-hour onsite response |
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It means support is available 24 hours a day, 7 days a week, with a 4-hour onsite response target for covered incidents.
It is intended for Lenovo ESSL 120 TB pack deployments under the specified service term.
No. This is a support and warranty service, so physical dimensions do not apply.
Large-capacity storage has higher operational impact, so 24x7 coverage and faster onsite response help reduce downtime risk.
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