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Create Free Business Account| Service Tier | Lenovo Premier Support |
| Coverage Term | 3-year coverage term |
| Response Time | 4-hour response |
| Keep Your Drive | Keep Your Drive coverage |
| Shipping Weight | 0.00 lb |
| Compatible Platform | DG240N |
| Support Availability | 24x7 support availability |
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DG240N identifies the covered Lenovo platform, while 5PS7C30889 is the ordering code for its 3-year Premier Support entitlement. The service code adds 24x7 support availability, a 4-hour response commitment, and Keep Your Drive coverage for that platform.
Lenovo 5PS7C30889 provides Premier Support coverage for 3 years. Its stated service level includes 24x7 support availability and a 4-hour response commitment for the covered DG240N platform, along with Keep Your Drive coverage.
Keep Your Drive coverage lets the customer retain eligible failed drives during a covered service event instead of returning those drives through the standard replacement process. It supports environments with internal data-retention and media-handling requirements.
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