Lenovo 5WS7C35636 4-Year Premier Support

Lenovo 5WS7C35636 provides a four-year Premier Support warranty entitlement for CN5000 coverage. The stated service level includes 24x7 support availability and a 4-hour response commitment for the covered system. A response commitment does not specify the time required to complete a repair.

Yes. This Premier Support entitlement specifies 24x7 support availability throughout its four-year coverage term. It also carries a 4-hour response commitment. The entitlement applies to eligible CN5000 coverage and must be associated with the covered system for service activation.

The 4-hour term identifies the response commitment for this Lenovo Premier Support warranty level. It is a response target for the covered CN5000 system, rather than a commitment that a hardware repair, replacement, or issue resolution will be completed within four hours.