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Create Free Business Account| Pricing Type | Service |
| Product Supported | DM5000F |
| Bundle Support | Depot exchange and replacement |
| Covered Period | 5 Year |
| Provided Support | New Releases Update, Web Knowledge Base Access, Web Support, Phone Support, Replacement |
| Service Characteristic | Physical and electronic |
| Service Type | Appliance Maintenance Extended Service |
| Remote Onsite | Service Depot |
| Duration Hours | N/A |
| Service Duration | 5 Year |
| Service Location | Service Depot |
| Service Description | 24x7x2 support with replacement service and depot exchange handling |
| Certification Vendor | Citrix |
| Language Supported | English |
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This is appliance maintenance with depot exchange and replacement support for the DM5000F.
No. Service is delivered through a depot model rather than onsite repair.
The plan includes web knowledge base access, web support, phone support, and new releases updates.
It fits teams that want predictable replacement coverage for deployed appliances without paying for faster response than they need.
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