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Create Free Business Account| Pricing Type | Subscription License |
| Bundle Support | 276 TB entitlement |
| Response Time | 2 hours initial response |
| Product Supported | Proofpoint Threat Response |
| Support Hours | 24 x 7 continuous |
| Covered Period | 5 years |
| Provided Support | 24 x 7 x 2 Advanced Support |
| Service Characteristic | Prioritized incident triage and vendor escalation |
Business account holders get access to exclusive pricing, volume discounts, and dedicated support. Create a free account to get started.
24x7x2 indicates continuous 24 x 7 coverage with an initial response objective of 2 hours for qualifying incidents under the advanced support plan.
This pack provides advanced support and an entitlement for Proofpoint Threat Response capacity; it supplements the product license with prioritized support and escalation.
Capacity entitlements can typically be applied across supported sites or tenant configurations subject to Proofpoint’s entitlement management policies; coordinate changes with your Proofpoint account team.
Subscription support includes vendor guidance on supported software updates and access to service-driven remediation workflows; specific upgrade entitlements depend on the licensing terms of Proofpoint Threat Response.
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