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Create Free Business Account| Shipping Weight | 0.00 lb shipping weight |
| Service Tier | Premier service |
| Coverage Term | Sixth-year coverage |
| Coverage Type | Post-warranty coverage |
| Response Time | 4 hr response |
| Drive Retention | Keep Your Drive service |
| Support Availability | 24x7 support |
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5PS7C27402 covers the sixth year of post-warranty Premier service for an eligible Lenovo system. The stated terms include 24x7 support, a 4-hour response commitment and Keep Your Drive retention for replaced drives. It is a service entitlement, not physical hardware.
Match the entitlement to the Lenovo device serial number, current warranty status and required sixth-year coverage. The service must be applicable to that system. The 4-hour term is a response commitment, not a repair-time or restoration-time guarantee.
Keep Your Drive allows the customer to retain a replaced storage drive rather than return it during a covered drive replacement. This can support internal media-handling requirements while retaining the stated Premier service terms.
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