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Create Free Business Account| Shipping Weight | 0.00 lb shipping weight |
| Coverage Term | 6th-year post-warranty coverage |
| Response Time | 4-hour response |
| Service Level | Premier Support |
| Drive Retention | Keep Your Drive |
| Support Availability | 24x7 support |
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5PS7C31720 provides sixth-year post-warranty Premier Support for eligible Lenovo hardware. The entitlement includes 24x7 support availability, a 4-hour response commitment and Keep Your Drive coverage for qualifying registered systems.
Yes. 5PS7C31720 includes Keep Your Drive coverage. When a covered drive replacement is required, Keep Your Drive allows the customer to retain the failed drive rather than return it as part of the replacement process.
Eligibility depends on the specific Lenovo hardware configuration and its registered service status. This entitlement is for qualifying Lenovo systems requiring sixth-year post-warranty Premier Support coverage, rather than for general use across all Lenovo products.
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