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Create Free Business Account| Shipping Weight | 0.00 lb |
| Service Tier | Premier service tier |
| Response Time | 4-hour response |
| Support Hours | 24x7 support |
| Coverage Period | Coverage for the 6th and 7th year |
| Drive Retention | Keep Your Drive coverage |
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5PS7C27511 provides Premier coverage for the sixth and seventh years on eligible Lenovo hardware. It includes 24x7 support, a 4-hour response target, and Keep Your Drive coverage for retained failed drives.
This entitlement applies to the sixth and seventh years of coverage for an eligible Lenovo system. The covered system's machine type and serial number determine whether the entitlement can be associated with that hardware.
Keep Your Drive coverage allows the customer to retain a failed drive rather than return it during a covered service event. This can support internal media-handling requirements when a drive requires replacement.
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