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Create Free Business Account| Pricing Type | Subscription |
| Product Supported | Lenovo HX Chassis Systems |
| Bundle Support | 24x7x2 Service Coverage |
| Covered Period | 5 Years |
| Provided Support | Technical Support and Hardware Replacement |
| Service Characteristic | Around-the-Clock Support with Rapid Response |
| Service Type | Support Contract |
| Remote Onsite | Remote and Onsite |
| Duration Hours | 43,800 Hours |
| Service Duration | 5 Years |
| Service Location | Onsite |
| Service Description | 24x7x2 Support Coverage for Lenovo HX Chassis Systems |
| Certification Vendor | Lenovo |
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It means support is available 24 hours a day, 7 days a week, with a 2-hour response target for covered incidents.
This plan is intended for Lenovo HX chassis systems referenced by the part number and provides support coverage for that platform.
No. This is a professional services support contract, not hardware.
A 5-year term aligns with longer infrastructure lifecycles and reduces the need for frequent renewal planning.
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