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Create Free Business Account| Service Level | Lenovo Premier Support |
| Coverage Duration | 5 years |
| System Designation | SXM rackless |
| Response Commitment | 2-hour response |
| Support Availability | 24x7 coverage |
| Shipping Weight | 0.00 lb |
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5WS7B23806 provides a 5-year Lenovo Premier Support entitlement for an eligible SXM rackless system, with 24x7 coverage and a 2-hour response commitment. It adds service coverage rather than server hardware, accessories, or software licences.
Confirm that the covered Lenovo system is eligible for the SXM rackless service designation and that its warranty status meets Lenovo registration requirements. The entitlement is associated with the supported system rather than supplied hardware.
No. The 2-hour figure is the stated response commitment for this Premier Support level. It indicates the target time for Lenovo to respond under covered support conditions; it does not state a repair-completion time.
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