
| Pricing Type | Fixed term |
| Product Supported | Lenovo systems |
| Covered Period | 4 years |
| Provided Support | Onsite hardware support |
| Service Characteristic | Customer-site service |
| Service Type | Onsite support |
| Remote Onsite | Onsite |
| Service Duration | 4 years |
| Service Location | Customer site |
| Service Description | Lenovo onsite support coverage for covered systems |
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Onsite support brings service to the customer location for covered hardware issues, reducing the need to ship equipment away for repair.
A 4-year term aligns well with common hardware lifecycle plans and gives procurement a clear support horizon.
Yes. Onsite service is useful when multiple locations need consistent support without depot shipping delays.
Yes. Fixed-term onsite coverage makes support costs and service expectations easier to plan across the installed base.
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