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Create Free Business Account| Shipping Weight | 0.00 lb |
| Service Tier | Premier Enhanced Support Services (PESS) |
| Coverage Term | 4 years |
| Response Time | 4-hour response |
| Drive Retention | Keep Your Drive coverage |
| Service Components | Subject Matter Expert, Technical Account Manager and Escalation Management |
| Support Availability | 24x7 support |
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Lenovo 5PS7C22919 provides 4 years of Premier Enhanced Support Services for an eligible Lenovo system. The service tier includes 24x7 support, a 4-hour response commitment, Keep Your Drive coverage, and the listed SME, TAM, and EM service components.
Keep Your Drive coverage allows the customer to retain a failed drive covered by the service arrangement rather than returning that drive. This can support internal media-handling requirements where failed storage devices must remain under the customer's control.
Coverage applies only to an eligible Lenovo system. Eligibility depends on the specific system and its current service status, so verify the machine identification and existing coverage before ordering this 4-year Premier Enhanced Support Services entitlement.
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