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Create Free Business Account| Shipping Weight | 0.00 lb |
| Term Length | 4-year service term |
| Service Tier | Lenovo Premier Support |
| Drive Retention | Keep Your Drive coverage |
| Response Target | 4-hour response target |
| Support Availability | 24x7 support availability |
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5PS7C31364 provides a 4-year Lenovo Premier Support entitlement with 24x7 support availability, a 4-hour response target, and Keep Your Drive coverage. It applies only when attached to an eligible Lenovo system and does not identify hardware itself.
Keep Your Drive coverage allows the customer to retain a drive that is replaced through covered service rather than returning that drive. The underlying hardware incident must be covered, and the service must be associated with an eligible Lenovo system.
Purchase and attach this service while the target Lenovo system remains eligible for the applicable service upgrade or renewal. Eligibility, service start timing, and registration are determined through Lenovo’s service-entitlement process for the covered system.
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