Lenovo 3YR PESS 24x7 4Hr Resp + KYD DS

Maintain tighter control over service response and media handling with Lenovo’s 3-year PESS 24x7 4-hour response plus keep-your-drive support for DS deployments. This service is designed for production environments where downtime has immediate operational impact and where failed storage media must remain under internal control. Around-the-clock coverage gives your team a direct support path whenever an issue appears, while the 4-hour response target helps accelerate onsite engagement for time-sensitive incidents. Keep-your-drive coverage adds an important layer for security-conscious organizations by allowing retention of failed drives, which supports compliance, forensic review, and internal disposal procedures. This package is well suited to infrastructure teams that run critical applications, remote sites with limited local IT presence, or standardized fleets that require consistent premium support terms. It helps procurement align service levels with the value of the underlying platform, especially when the cost of interruption exceeds the cost of protection. For Lenovo DS systems that need fast response and controlled data retention, this support package delivers a clear, enterprise-grade service model across the full three-year term.