Lenovo 3 Year on-site repair service badge — 24x7 4-hour response with HDD retention

Lenovo 3YR On-Site Repair 24x7 4 Hour Response 00NR805

Name: Lenovo 3YR On-Site Repair 24x7 4 Hour Response 00NR805
Brand: Lenovo
SKU: 00NR805
Price: 610.18 USD
Availability: InStock

Lenovo|

MPN: 00NR805

Digital Delivery

$610.18

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Authorized Dealer — Full manufacturer warranty

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Key Features

3 Year on-site coverage
24x7 availability with 4 hour response
Hard disk drive retention (HDDR)
Parts & labor included
On-site physical repair service
Provided support: Repair

Keep mission-critical servers operational during high-severity incidents with Lenovo’s 3 Year On-Site Repair that includes hard disk drive retention. This service delivers 24x7 coverage and a committed 4-hour on-site response window, plus parts and labor handled by Lenovo technicians certified on ThinkSystem hardware. HDD retention lets you retain failed drives for data handling, chain-of-custody, or secure destruction — avoiding unexpected exposure when drives leave the site under third-party control. This extended warranty is focused on physical repairs and maintenance, removing administrative overhead and accelerating recovery compared with break/fix RMA-only approaches. For procurement and infrastructure leaders, the service justifies premium spend by converting unpredictable repair cycles into a predictable recovery SLA, reducing mean time to repair and protecting regulated data without adding internal headcount.

Ideal For

Sustain rack-mounted ThinkSystem servers in production data centers during critical incidents
Preserve failed drives on-site for compliance-driven data handling and chain-of-custody
Reduce mean time to repair for infrastructure supporting SLAs or customer-facing services
Replace field engineering headcount with Lenovo on-site technical resources for physical repairs

Why This Product

1Guarantee 4-hour on-site response rather than next-business-day, reducing critical downtime
2Include HDD retention to keep failed drives on-site for compliance and secure handling
3Deliver parts and labor from Lenovo-certified technicians versus third-party contractors
4Provide 24x7 coverage for global operations rather than limited business-hour support

Professional Services

Mpn	00NR805
Manufacturer	Lenovo Group Limited
Service Type	On-Site Repair with HDD Retention
Remote Onsite	On-site
Duration Hours	26,280 hours
Provided Support	Repair
Service Duration	3 Year
Service Location	On-site, Maintenance
Service Description	24x7x4 Hour response, parts & labor

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Frequently Asked Questions

What does HDD retention cover under this service?▾

HDD retention lets you keep failed hard disk drives on-site after replacement so you can manage data handling, chain-of-custody, or secure destruction per your policies.

What is the guaranteed response time?▾

Lenovo guarantees an on-site response within 4 hours from the time the service dispatch is initiated, available 24x7 for covered incidents.

Are parts and labor included?▾

Yes. This service includes both parts and labor for covered physical repairs, performed by Lenovo technicians.

Which equipment is eligible for this service?▾

This warranty applies to eligible Lenovo systems and components as defined in the Lenovo service terms; consult your Lenovo service representative to confirm eligibility for specific ThinkSystem models.