Lenovo 3YR KYD ADD-ON

Maintain support continuity for supported Fujitsu storage software with a 3-year technical service add-on designed for teams that cannot afford gaps in coverage. This pack delivers 24x7x4 hour service, phone support, and new releases updates, giving infrastructure teams a defined path for issue escalation and ongoing maintenance. Built as an electronic support pack, it fits environments that value fast access to assistance and a clear service window. The 4-hour phone response target helps reduce time spent waiting for help when storage management issues affect operations. New releases updates help keep the supported software current, which is especially important in controlled enterprise environments where change management matters. This service is intended for Fujitsu ETERNUS SF Storage Cruiser QoS Management (v. 16) and is positioned as a purchased-ahead add-on, making it suitable for planned procurement cycles. For organizations standardizing support terms across storage platforms, it provides a clean way to extend coverage without adding hardware complexity.